Our Process

All payments are final; no refund of service fees paid. On rare occasions, if a deposit is accepted, it is non-refundable.

If you decide to no longer use our services after we have completed an intake appointment/questionnaire/session, after completion of our services or at any point where we have started your file/services, we will not issue a refund nor partial refund.  We are happy to reschedule your services. 

In a rare event, we may issue a refund if no document preparation work has begun as outlined in your agreement/terms of service; however, we are not obligated to do so. Once we have collected information from you verbally and/or sent an intake questionnaire  via email, or we have hosted your intake appointment virtually, in-person, over the phone; we consider that as the start of your selected service. 

 If a refund is issued, it will be refunded in the same manner as paid. Refunds issued by Pro Se Solutions Inc may take up to 5 business days to process and may take longer to reflect on the customer's end; depending on your bank's processing timeframe. 

If you need to reschedule your appointment, please do so within 24 hours or as soon as possible. If you are more than 15 minutes late to your scheduled appointment, we assume you have canceled and if any fees were paid, they are forfeited. We will allow you to reschedule up to 1 time, to the next available appointment. 

We take great pride in our work and providing the best service for our clients is a top priority. If you are unhappy with our services, please contact us as soon as possible so that we can assist and remedy the situation.