We do not share customer data submitted on our website. Any payments that may be made on our website, are submitted through a secure server via a third party. We will never have access to view your complete credit card or payment information. This site is directed towards adults, and we will not knowingly contact anyone under age 18, even if that person requested services. We do not share our customers' contact or personal information with any third party entity. If applicable and only by your selection, we may on occasion, send you our online newsletter or marketing emails, which includes information for pro se litigants. If you decide that you no longer want to receive our newsletter, you have the option to opt-out at any time.
We are a NON-LAWYER self-help service that provides legal document preparation assistance at our customer's specific direction. We are NOT attorneys and CANNOT provide legal advice. If you have legal questions, we encourage you to consult with or retain an attorney.
All payments are final; no refund of service fees paid. On rare occasions, if a deposit is accepted, it is non-refundable.
If you decide to no longer use our services after we have completed an intake appointment/questionnaire/session, after completion of our services or at any point where we have started your file/services, we will not issue a refund nor partial refund. We are happy to reschedule your services.
In a rare event, we may issue a refund if no document preparation work has begun as outlined in your agreement/terms of service; however, we are not obligated to do so. Once we have collected information from you verbally and/or sent an intake questionnaire via email, or we have hosted your intake appointment virtually, in-person, over the phone; we consider that as the start of your selected service.
If a refund is issued, it will be refunded in the same manner as paid. Refunds issued by Pro Se Solutions Inc may take up to 5 business days to process and may take longer to reflect on the customer's end; depending on your bank's processing timeframe.
If you need to reschedule your appointment, please do so within 24 hours or as soon as possible. If you are more than 15 minutes late to your scheduled appointment, we assume you have canceled and if any fees were paid, they are forfeited. We will allow you to reschedule up to 1 time, to the next available appointment.
We take great pride in our work and providing the best service for our clients is a top priority. If you are unhappy with our services, please contact us as soon as possible so that we can assist and remedy the situation.